VoIP
Internet Protocol (IP) based Telephony, is the standard offering for modern standards based telephone systems.
Also known as VoIP (Voice over IP) a telephone system of this kind rather than a stand-alone system, works in partnership with business networks to allow voice calls to be made over a company’s private data network, effectively negating the cost of the voice call. This means that organisations with multiple joined up sites, can all achieve site to site calls free of charge.
While this is probably the most cited benefit, the integration of voice and data onto a single network allows further benefits to be realised in creating an environment of Unified Communication for the business, from very basic, to the complex.
The close relationship that now exists between IP telephone, Network and Data Operating Systems like Exchange means that integrated systems aiding productivity and customer care are created. Information and data base records instantly presented to a call handler as an incoming call is received, provides the customer with the comfort that their enquiry can be updated with the latest information.
Mobilise the workforce, so that organisations can stay connected by pairing desktop fixed phones, calendar and email services while on the go. Data can be shared and people can be accessed in a way that best suits them at that particular time, on the road, in the office or as a home teleworker. Key people can be where they are needed when they are needed.
At TSG Enterprise Solutions we understand the way in which data networks are built, so the now close integration and benefits that are born by combining these once separate business systems is a natural progression in the range of offerings we have for our clients.
Through relationships with world class partners we can provide innovative telephony solutions that answer the needs of clients in specific vertical markets such as:
- Legal
- Hospitality
- Housing
- Local Government
- Utilities
- Manufacturing
- Health
- Transport
- Call Centre
- Education
If you would like to understand how IP Telephony might benefit your business, please contact us.
