Unified Communications

What is Unified Communications? This is a question often asked by our clients; there are a lot of technology definitions but put simply,

“We use Unified Communications to allow our customers to communicate and collaborate with their colleagues and customers over distance, as easily as they would if they were face to face.”

As a continuation of the converged networking theme, it can use all of the elements of video, telephone, mobile, email and text and create an environment for distant and remote users that allows the benefits of the local corporate network to be extended anywhere in the world.

Unified Communications describes an approach to personal and corporate communication which brings together these traditionally independent elements into a joined up system.

Key elements of Unified Communications include:

• Video Communications and “live meetings” with document and image sharing
• A single view of your business contacts and their immediate availability
• Home Office / Corporate integration
• Business grade Instant messaging and user presence (status/availability) indicators
• Close “federated” and easy Integration with customers.
• Integration with fixed and mobile telephone (VoIP) systems
• Mobile integration of emails and calendar
• Connection of your private or public networks using wireless
• Mobile device support so you can realise productivity gains on the move
• Free connections, such as Wi-Fi
• Collaboration and Document sharing

The modular approach of these UC elements combined with the expertise we have in the design, installation and support of business networks, ensures that you’re network can evolve at a pace that suits the needs of your business and the needs of your customers creating a seamless link between supplier, business and customer.